Privacy Policy
Last Updated: January 9, 2026
Genesis Joy House Homeless Shelter, Inc. (“Genesis Joy House”, “we”, “us”, “our”) is committed to respecting your privacy and security. We provide this information to make you aware of our privacy and security practices, and to inform you about the way your information is collected and used (the “Privacy Policy”). To make this Privacy Policy easy to find, we make it available on our web page located at https://genesisjoyhouse.com/ (the “Site”).
Scope of this Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our properties, websites, and other services (collectively the “Services”):
- Websites: This includes any interaction you have with our Site and any associated applications.
- Events: When you attend events such as volunteering, fundraising events, or otherwise where we participate or present, we may collect personal information from and about you.
- Donation Services: When you donate to our cause, we collect personal information from you.
- Housing and Support Services. If you apply for assistance with our housing and supportive services, we collect personal information from and about you and your family.
- Phone, Text, Chat and Email Communications: Personal information may be collected when you communicate with us via phone, text, chat, or email, such as call logs, email addresses, and the content of the communications.
- Online Forms: Personal information is collected when you complete online registration, online applications or inquiry forms.
- Social Media: We collect likes, comments, and direct messages through interactions on our social media pages and other third-party social media sites such as Facebook, YouTube, LinkedIn, Instagram, and X.
- Online Promotions and Emails: If you view our online promotions or emails, we may collect information about your interaction with these communications, such as click-through rates and preferences.
- Authorized Service Providers: We may also collect information through third-party service providers who are authorized to act on our behalf, including marketing firms and payment processors.
Collection of Personal Information
As further described below, we collect personal information directly from you, automatically through your use of the Site, and from other third-party sources. To the extent permitted by applicable law, we may combine the information we collect from publicly available or third-party sources.
Personal Information We Collect Directly From You:
While the personal information we collect varies depending upon your use of the Site and our interactions with you, in general, we may collect the following personal information directly from you:
- Contact Information. When you contact us, we will collect your name, email address, phone number, and postal address.
- Application Information. When you submit an application to us, including for admission or volunteer opportunities, we may collect any of the following information, depending on the type of application: your identifying information such as, name, email address, postal address, phone number, social security number, date of birth, state identification or driver’s license number.
- Donation Information. When you make a donation, you are required to provide financial and bank information. We collect financial and bank information, including credit card information. For some services, we utilize third party payment providers. For more information regarding the payment processor’s privacy practices, please review the policies provided by such provider.
- Service-Related Information. We collect personal information such as details about your housing needs, employment status, financial circumstances, military status, personal history, or participation in our programs.
- Communications and Interactions. When you submit a form, send email, text message, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses.
- Marketing, Fundraising, and Promotions. If you agree to receive marketing communications from us, we collect your email, name, phone number, preferences. If you participate in promotions we offer, we collect your name and other information related to the activities available through the Site.
- Minor Information. If you utilize services as a parent or guardian of an individual under the age of 13 (or a higher age as defined by applicable law), we collect the contact information you provide at the time of registration or application. You represent and warrant that you have obtained all necessary consents to provide this personal information. This may be considered sensitive personal information under some laws.
- Preferences. We also may collect information about your preferences, including communications preferences.
Personal Information We Collect Automatically:
We and our third-party providers automatically collect personal information related to your use of the Site, including using cookies and other similar technologies. The personal information we may automatically collect includes the below categories of information (collectively, “Usage Data”):
- Device and Browsing Information. When you visit the Site, we may collect IP address, browser type, domain names, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, clickstream data, and similar device and browsing information.
- Activities and Usage. We also collect activity information related to your use of the Site, such as information about the links clicked, searches, features used, items viewed, time spent within the Site, your interactions with us within the Site, and other activity and usage information.
- Location Information. We may also collect or derive location information about you, such as through your IP address.
For more information about our use of cookies and other similar technologies, please see the “Use of Cookies and Other Technologies” section below.
Use Of Personal Information
We use your personal information for various purposes, including, without limitation:
- Providing Information or Services. To fulfill your requests for information or services, such as processing applications, sending you informational materials, processing donations, and providing housing, and related support services.
- Transaction Management. To manage and fulfill transactions, such as tracking and processing payments and donations.
- Site and Support. To provide and operate the Site, communicate with you about your use of the Site, respond to your inquiries, understand how users’ access and use the Site, develop the Site and its features, and to otherwise run our day-to-day operations.
- Communicate With You. To respond to your inquiries and to send you requested materials and newsletters, as well as information and materials regarding the Site and offerings. We also use this information to send administrative information to you, for example, information regarding the Site and changes to our terms, conditions, and policies.
- Marketing, Fundraising, and Promotions. For marketing, fundraising, and promotional purposes. For example, to send you information about the Site, such as newsletters and other marketing content that you sign up to receive.
- Security and Protection of Rights. To protect the Site and our business operations, and to protect our rights or those of our stakeholders; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use.
- Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
- General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financing, and to administer our business, accounting, auditing, compliance, record-keeping, and legal functions.
Sharing Of Personal Information
We may share your personal information for the purposes described elsewhere in this Privacy Policy and as follows:
- Affiliates. We may disclose the personal information we collect to our affiliates. We may also partner with other businesses to offer our services, and we may disclose personal information to those business partners as necessary to facilitate your orders or requests.
- Vendors and Service Providers. We may disclose the personal information we collect to service providers who perform functions on our behalf, such as IT and website hosting, marketing and fundraising, data storage, analysis and processing providers, auditors, consultants, and legal counsel.
- Program and Community Partners. We may share limited information with other nonprofit organizations, government agencies, or community partners when necessary to coordinate care, housing, or support services, or to connect you with additional resources. We only share this information with your consent or as otherwise permitted by law.
- Grant and Funding Reporting. We may share information with grantors, funders, or government agencies as required to maintain program funding, demonstrate outcomes, or comply with reporting obligations.
- Payment Providers: We provide donation opportunities to support our cause through the Site. When you make a donation, we may share personal information with our third-party payment service providers for payment processing.
- In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company. We may also disclose certain personal information as necessary prior to the completion of such a transaction or other corporate transactions such as a financing or restructuring, to lenders, auditors, and third-party advisors, including attorneys and consultants.
- Compliance and Legal Obligations. To comply with our legal and compliance obligations and to respond to the legal process. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.
- Security and Protection of Rights. Where we believe doing so is necessary to protect us, our rights and property, or the rights, property, and safety of others. We may also disclose personal information related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.
- Aggregate and Deidentified Information. Notwithstanding anything else in this Privacy Policy, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Site with third parties for quality control, analytics, research, development, and other purposes.
- Other Disclosures. We may disclose personal information in other ways not described above, but we will obtain your consent if we are required to do so by applicable law.
Use Of Cookies And Other Technologies
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited.
We and our third-party providers use cookies, pixel tags, and other technologies to collect Usage Data. We may allow third parties to collect this Usage Data on our behalf and to retain and use this Usage Data themselves. We use this Usage Data to, for example, analyze and understand how you access, use, and interact with us through the Site, to identify and resolve bugs and errors in the Site, to assess, secure, protect, optimize, and improve the performance of the Site. This includes use of Google Analytics. We use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to help us analyze how users interact with our Site. Data is shared with Google as a data processor. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on or by adjusting your browser settings to block cookies.
Text Messaging and SMS
If you register for text messaging and/or SMS from us, we may send you text messages related to the Services, including for donations. Message and data rates may apply.
Security
We take information security very seriously and use commercially reasonable efforts to protect your personal information from unauthorized access. Nevertheless, no security system can be guaranteed to be secure. Accordingly, we cannot guarantee the security of your information and cannot assume liability for improper access to it.
Minors
We do not knowingly collect or maintain personal information from children under the age of 13 (or a higher age as defined by applicable law) through our websites, programs, or services, unless such collection is permitted by law and with appropriate parental or guardian consent. If we learn that we have inadvertently received personal data from a minor under the covered age without verified consent, we will promptly delete that information. Parents or legal guardians who believe that their minor’s personal information has been submitted to us are encouraged to contact us so we can take appropriate steps to remove it.
Modification
We may update this Privacy Policy from time to time to reflect changes to our privacy practices, and when we do, we will update the “Last Updated” date at the top of the Privacy Policy. We may notify you by email.
Links To Other Websites
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control, and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
Retention
Personal information is retained no longer than necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required (such as under applicable contracts with clients or business partners) or permitted by law (such as tax, accounting, or other legal requirements).
Contact Us
To contact us with questions regarding our data privacy practices, please contact us at: genesisjoyhouse@gmail.com
